Why did Microsoft go down worldwide? Was it a cyberattack? The company reveals the cause of the failures

The tech company Microsoft attributed the global outage of its services this Friday to a failure during a previous network capacity expansion, ruling out any connection to a cybersecurity issue, and announced a widespread recovery.

"The incident was due to an issue that arose during a previous network capacity update, which came to light after a recent network change. We have fixed the underlying issue and continue to restore service to the rest of our customers and regions," the company explained in a message on X.

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Tech companies improve their network capacity so that it can carry more data and handle more traffic at once.

The world's largest software company ruled out that the failure had anything to do with a cybersecurity issue, artificial intelligence, or agents.

Earlier, Charles Lamanna, Executive Vice President of Copilot, Agents, and Platforms at Microsoft, confirmed that there was "no indication" that it was the result of "malicious" activity.

"We are observing widespread recovery and stability across our services," the company stated.

The company explained that services have been restored "gradually" and by checking "stability at each stage."

"Although this process has taken longer, it has helped ensure a stable restoration," it noted.

Microsoft apologized for the inconvenience that the interruptions resulting from the incident may have caused and assured that it takes the responsibility implied by the trust placed in its services "extremely seriously."

In addition, it announced that it will provide a full post-incident report once its review is complete.