Can't access Outlook or Teams? Microsoft confirms global outage of its services. Here is what is known

The services of the technology company Microsoft, including Microsoft Outlook and Microsoft Teams, suffered a global outage this Thursday, the company confirmed.

Microsoft, considered the world's largest software company, saw its platforms suffer a simultaneous interruption.

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First, the tech company acknowledged having identified issues for users trying to access Exchange Online mailboxes, its cloud-based email in the Americas. But then it spread.

"As we work to mitigate the impact, we have confirmed that the issue may affect Microsoft 365 service connectivity for users in any region," the company itself wrote in a post on X.

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As explained, a portion of the infrastructure in "multiple regions" has experienced an "elevated load," which has resulted in connectivity errors.

The specialized portal DowDetector, which monitors such incidents worldwide, recorded a spike in reports around 1:00 PM local time (18:00 GMT) for its Microsoft Outlook email; for Microsoft 365, a subscription cloud service with Word, Excel, PowerPoint, among others; its messaging and video conferencing platform Microsoft Teams, and its artificial intelligence (AI), Microsoft Copilot.

The tech giant has been detailing the steps its technicians are taking to try to resolve the situation, which it continues to investigate for the moment.

"We are testing a configuration change to address an issue that is causing servers to fail automated health checks and become unavailable. In parallel, we have initiated a reboot of all affected servers and are monitoring health as they return to service," it noted in its latest post on X.